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Smarter Together

Tag Archives: Tools

Block Unwanted Calls in Teams: Say Goodbye to Distractions with Our Powerful Call Blocker Tool

26 Thursday Jan 2023

Posted by Paul Bloem in Admin Tools, UC Sorted Tools

≈ 1 Comment

Tags

Admin Tools, Microsoft Teams, Tools

Common reasons for blocking SPAM calls

  • Reduces unwanted distractions and interruptions during work.
  • Protects against security risks such as malware and phishing.
  • Improves productivity by allowing employees to focus on tasks.
  • Simple and effective way to improve efficiency and security of the organization.

There are several options available to block SPAM calls in Microsoft Teams:

  1. Microsoft Teams Tenant level Call Blocking Rules: Set with PowerShell using Regex expressions. This allows you to set up call blocking rules to block specific numbers or number ranges. You can also block entire countries, regions etc.
  2. Microsoft Teams Direct Routing: This feature allows you to connect your existing PSTN (Public Switched Telephone Network) infrastructure to Microsoft Teams, allowing you to use your existing (Carrier provided) call blocking and filtering solutions.
  3. Third-Party Call Control: Microsoft Teams also supports integration with third-party call control solutions, such as those provided by companies like Ribbon Communications and AudioCodes. These solutions allow you to use advanced call blocking and filtering features.
  4. Teams Client Side Call blocking: Done by the user from Call History or Contacts.

The Teams Call Blocker Tool focuses on the first option above, simply put, the PowerShell is wrapped in a GUI to simplify the management.

Blocking Numbers with PowerShell makes use of the CsInboundBlockedNumberPattern command.

CsInboundBlockedNumberPattern is a PowerShell cmdlet used in Microsoft Teams to block incoming calls from specific phone numbers or patterns of numbers. The calls that are blocked are determined by the number patterns specified in the cmdlet.

For example, if you run the command New-CsInboundBlockedNumberPattern -Identity "+1234" -Pattern "+1234*", it will block all incoming calls from phone numbers that start with +1234.

Similarly, you can block specific phone numbers or patterns of numbers by specifying the appropriate number pattern. The cmdlet can be used to block a specific phone number, a range of numbers, or a wildcard pattern.

Please note that this cmdlet will only block the inbound calls on Teams SIP and PSTN numbers and will not affect the Direct Routing numbers.

Also, this cmdlet works at the tenant level and it will block the calls for all users in the tenant if it’s executed by a tenant admin.

NOTE: To enable tenant-level blocked numbers, run the command Set-CsTenantFederationConfiguration -BlockedNumbersEnabled $true

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Contact Centre planning and design Visio Stencil

26 Friday Jan 2018

Posted by Paul Bloem in visio, Visio Stencil

≈ 1 Comment

Tags

Call Routing, Contact Centre, Tools

I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s what.

A picture paints a thousand words and so the contact centre stencil is given life.

Here is a sample of what to expect:-
Contact Center Stencil

Download

Version 1.0 is the initail release.

Keen to hear from you if you have any suggestions to improve this stencil.

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Skype Admin Tools: LURIA 2.0

17 Thursday Aug 2017

Posted by Paul Bloem in Lync 2013 Tools, Skype for Business Tools, UC Sorted Tools

≈ 1 Comment

Tags

Skype for Business, Tools

Back in 2014 I released a tool named LURIA designed to lookup assigned numbers and policies for Lync\Skype objects. You can find the original HERE.

Once the CSMeeting cmdlet was introduced it became clear that I needed an update. So why has it taken so long? Simply because I wanted to introduce the ability to EDIT the looked up items directly in the Data Grid.

LURIA

So what’s new in V2.0?

With LURIA 2.0 it’s possible to edit items on mass. I have included the editing of the following fields in the grid view:-

  • SIP Address
  • Line Uri
  • Dial Plan
  • Voice Policy
  • Conference Policy
  • Location Policy
  • Client Policy
  • External Access Policy
  • Mobility Policy
  • PIN Policy
  • Hosted Voicemail Policy

Another new addition is the ability to open the grid view as a .csv

How does it work?

  1. Fire up LURIA V2.x.x.exe (current version needs Skype Admin Tools installed)2.0.8
  2. Click on the Load button (depending on how many entries are found this could take a few seconds. My direct access connection to the office with around 500 entries takes under 15 seconds). You may get a Not Responding notice, if so please be patient..
  3. Search for the entry you are looking for
  4. Edit as needed (currently a tab is needed to register edited info)
  5. Click Commit, the displayed data now represents only the changes fields
  6. You could load up again by clicking the Load button (please remember that it can take some seconds before the committed changes are ready, I usually wait 10 seconds before Loading again)

Requirements

Currently you will need Skype Admin Tools installed to run LURIA

Download Luria 2.0 from HERE

What’s next?

  • Looking to add an option to add new users individually as well as from a .csv import
  • Will be adding a remote PowerShell Connect option

I am looking for feedback and suggestions on improvements, happy to hear from you.

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