In my ongoing quest for finding new and shiny things, I came across the Sennheiser TeamConnect Wireless product range.
Firstly, I’d like to mention that I have had this device for just over 4 months. Usually I would have written a review long before now, but I have learnt that very often the first few months of any new product are prone to hiccups.
I am glad I waited, the latest (as of writing) firmware version 218 has resolved an issue that is related to Skype for Business. I will mention the issues I had at the end of this post.
First impression was that it looks very elegant. Comes in either a white or Grey finish. The Over-the-head band is substantially more robust in look and feel. Its well padded Over-the-head with a breathable type of material finish resting on your head. The ear cup cushioning is soft and comfortable.
Smart sensors allow you to answer calls by simply putting on the headset and automatically mute your calls or pause your music by taking it off
Testing included hundreds of Skype for Business and Microsoft Teams calls as well as at least 250 hours of listening to music on Spotify (via a combination of PC and iPhone)
I found that the call quality was really good. When in the office I didn’t really need ANC enabled but it certainly reduced the office noise callers were usually hearing when calling me. Working from the local Coffee Brewers I cranked up the ANC (very noisy environment) and although the audio experience was slightly less natural, the ANC took care of the noise so well that I could continue my conversation.
I also noticed that the inside surface of the ear cup is smooth and covered in a slightly padded material. So when your ear makes contact with the inner surface its not irritating.
|Talk Time||Up to 20 hours|
|Standby Time||Up to 1 month|
|Range||Up to 30 Meters\98 Feet|
|Audio Performance||Active Noise Canceling|
|Earpiece/Headset Weight||289 grams\10 oz|
|Connects To||PC, Tablet and Mobile|
|Skype for Business Certified||Yes|
|Lync/Skype for Business||Yes|
|Headset Family||Plantronics Bluetooth|
|High Density Environments||Yes|
|Limited Warranty||1 year|
|Digital Signal Processing||Yes|
|PC Wideband Audio||Yes|
The only negative I can really mention is that this is not an entry level unit and so comes at a price and its not cheap. However, in this category its still one of the more affordable headsets.
Do update the firmware when you receive your Plantronics Voyager 8200 UC. I got mine on the initial release firmware 115. After a lot of testing I was stumped by a clicking noise on Skype for Business calls. The good folks at Plantronics replaced the unit promptly but the issue continued. Once I updated to firmware version 218 the 8200 UC was brilliant!
The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups.
The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue.
I am certainly not supposed to be an RGS Manager.