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Skype and Teams Blog

~ by Paul B

Skype and Teams Blog

Tag Archives: Contact Centre

Contact Centre planning and design Visio Stencil

26 Friday Jan 2018

Posted by Paul B in visio, Visio Stencil

≈ Leave a comment

Tags

Call Routing, Contact Centre, Tools

I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s what.

A picture paints a thousand words and so the contact centre stencil is given life.

Here is a sample of what to expect:-
Contact Center Stencil

Download

Version 1.0 is the initail release.

Keen to hear from you if you have any suggestions to improve this stencil.

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