Skype for Business Visio Stencil V2



Looking at the success of the Skype for Business 2015 Visio Stencil I realize that I haven’t updated it since its release in March 2015. As of today its just a few downloads shy of 16,000! That’s certainly exceeded expectations.

As I use the Visio stencil on a weekly basis I come across missing items or possibly things I’d like to be a bit more creative with. Hence why I released the Visio Stencil for Skype for Business Add-On Products 2016.

Today I’d like to share Version 2 of my Skype for Business 2015 Visio Stencil, a few updates, a few changes, a correction or 2. If anything, more variety.





Contact Centre planning and design Visio Stencil


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I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s what.

A picture paints a thousand words and so the contact centre stencil is given life.

Here is a sample of what to expect:-
Contact Center Stencil


Version 1.0 is the initail release.

Keen to hear from you if you have any suggestions to improve this stencil.

Product Review: Plantronics Voyager 8200 UC


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Firstly, I’d like to mention that I have had this device for just over 4 months. Usually I would have written a review long before now, but I have learnt that very often the first few months of any new product are prone to hiccups.

I am glad I waited, the latest (as of writing) firmware version 218 has resolved an issue that is related to Skype for Business. I will mention the issues I had at the end of this post.

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First impression was that it looks very elegant. Comes in either a white or Grey finish. The Over-the-head band is substantially more robust in look and feel. Its well padded Over-the-head with a breathable type of material finish resting on your head. The ear cup cushioning is soft and comfortable.


  • I really liked that there are 2 levels of ANC, 1 for Office and another for noisy environments
  • Smart sensors allow you to answer calls by simply putting on the headset and automatically mute your calls or pause your music by taking it off

  • The controls have been well thought out and repeat the layout of the Voyager Focus UC.
  • A 3.5mm jack! So stoked that this has been included as it extends the usability massively
  • Open Mic to amplify background noise, I don’t use this too much but it is a nice feature I have played with from time to time. I feel like it amplifies my hearing
  • No boom microphone! This is only the second headset I have reviewed without a boom. Last time around I was just a little disappointed BUT Plantronics have done a great job with the 8200 UC. Its really set a new benchmark and in my opinion leads the market in this specific respect. A pair of dual Omni-direction microphones make this possible
  • Dynamic mute alert detects and notifies you when you talk while on mute
  • Doubles as a business headset and a music headset, don’t discount this fact!
  • The battery just goes on and on! I have had 2 days of good use (about 5-6 hours each) and 26 days on standby on my current charge..its still going!
  • The soft case is classy and I do like the additional pocket that stows away cabling. Which by the way , comes with a USB cable, 3.5mm cable, USB dongle and a flight adaptor

Testing included hundreds of Skype for Business and Microsoft Teams calls as well as at least 250 hours of listening to music on Spotify (via a combination of PC and iPhone)

I found that the call quality was really good. When in the office I didn’t really need ANC enabled but it certainly reduced the office noise callers were usually hearing when calling me. Working from the local Coffee Brewers I cranked up the ANC (very noisy environment) and although the audio experience was slightly less natural, the ANC took care of the noise so well that I could continue my conversation.

I also noticed that the inside surface of the ear cup is smooth and covered in a slightly padded material. So when your ear makes contact with the inner surface its not irritating.


Talk Time Up to 20 hours
Standby Time Up to 1 month
Range Up to 30 Meters\98 Feet
Frequency Bluetooth v4.1
Audio Performance Active Noise Canceling
Call Answer/End Yes
Volume +/- Yes
Earpiece/Headset Weight 289 grams\10 oz
Wireless Technology Bluetooth
Connectivity Bluetooth/3.5mm
Connects To PC, Tablet and Mobile
Skype for Business Certified Yes
Lync/Skype for Business Yes
Device Type Bluetooth
Speaker Style Binaural
Wearing Style Over-the-head
Microphone Noise-canceling
Headset Family Plantronics Bluetooth
High Density Environments Yes
Integrated Busylight No
Digital Encryption 128-Bit
Limited Warranty 1 year
USB Port Yes
Mute Yes
Digital Signal Processing Yes
PC Wideband Audio Yes

Suggestions for improvement

  1. I would like to see an option for a hard case like the BackBeat PRO 2 SE has. I am even prepared to pay extra for that. It’s probably not necessary but would certainly give me peace of mind when I am out and about.
  2. I think it may be worth providing a larger ear cup option to avoid any wear fatigue with persons having a slightly larger ear. The inside of the cups measures 60mm\2.36in, this is the same size as other units I have tested so this seems to be a norm across most brands.

The only negative I can really mention is that this is not an entry level unit and so comes at a price and its not cheap. However, in this category its still one of the more affordable headsets.


Do update the firmware when you receive your Plantronics Voyager 8200 UC. I got mine on the initial release firmware 115. After a lot of testing I was stumped by a clicking noise on Skype for Business calls. The good folks at Plantronics replaced the unit promptly but the issue continued. Once I updated to firmware version 218 the 8200 UC was brilliant!