Category Archives: visio

Contact Centre planning and design Visio Stencil

26 Friday Jan 2018

Posted by in visio, Visio Stencil

≈ Leave a comment

Tags

, ,

I do love a creative Visio. Don’t like that bland black and white stuff. In any event, I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That’s primarily because its really complex and at times hard to tell what’s what.

A picture paints a thousand words and so the contact centre stencil is given life.

Here is a sample of what to expect:-
Contact Center Stencil

Download

Version 1.0 is the initail release.

Keen to hear from you if you have any suggestions to improve this stencil.

Advertisements

Visio Stencil for Skype for Business Add-On Products 2016

17 Tuesday May 2016

Posted by in Lync Tools, Skype for Business Tools, Tools, Uncategorized, visio, Visio Stencil

≈ Leave a comment

Tags

,

What do you call the collection of all the add-on items one can add to a Skype for Business solution?

Additive? Add-On? Supplement? Additions? I prefer bells and whistles, its descriptive and yet so elusive.

Every Skype for Business solution has some sort of bell and\or whistle. Be that some sort of video conferencing solution, Contact Center or IP Phone. What I find difficult is clearly representing these when architecting an environment in Visio. Wouldn’t it be useful to have all these sorts of supplemental components were in a visio stencil for quick access. And so the stencil is born. The theme is based on the same theme used through the Skype for Business 2015 – Visio Stencil   (an updated V2.0 will be out soon)

I have also added a second shape for most of the products in the template. The reason for this is that often a Visio is used on larger screens that afford a little more detail.

Acpect ShapesGenesys ShapesNectar shapesPrognosis Shapes

In some instances I have added additional shapes for the sake of variety of choice. For example:

Numonix Shapes

And of course a special mention for all the really cool endpoints, such as :-

endpoint shapes

If you have any additional requests (or corrections.. I don’t actually know all of these products intimately) please do reach out to me.

DOWNLOAD the Skype for Business Add-On Products Visio.

Skype for Business 2015 – Visio Stencil

15 Sunday Mar 2015

Posted by in Lync 2013 Tools, Lync Tools, Skype for Business Tools, Tool, Tools, visio, Visio Stencil

≈ 1 Comment

Tags

,

As I start thinking about the design of Skype for Business solutions it becomes apparent to me that its time for a new visio stencil. Having been a little reserved with the new images that were introduced in the Lync 2013 stencil I thought its time to embrace the new.

The official Office Viso Stencil published on 19/01/2015 can be found here.

Having taken a look at these I must say that these will need to grow on me. Not a big fan of the dark shadow looking images that represent the servers (yet!). Feels a bit gloomy to me, I need clean, open looking shapes.

Below is an extract of the my Skype for Business stencil transformation

Skype visio stencil

So what shapes are in the stencil?

  • Skype for Business Servers, Roles and clients
  • Anywhere 365 Servers
  • Zeacom Servers
  • Sonus SBCs
  • Audiocodes SBCs
  • All the usual Infrastructure and Server roles
  • A bunch of Skype for Business\Lync related components

Here is a snippet of the shapes..

skype for business visio stencil

Of course I will update the library of shapes as and when needed. Happy to take on board suggestions.

Download S4B Stencil