Category Archives: Response Groups

Troubleshooting Issue: Can’t manage Skype Response Groups from CSCP GUI

17 Wednesday Jan 2018

Posted by in Response Groups, RGS, Troubleshooting, Workflows

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Problem

The Response Groups tab does not show any configured Workflows, Queues or Groups. Also I am unable to configure any Response Groups.

Manage Response Groups

Response Group Workflow Page Blank

Troubleshooting

The Workflows do exist as my first check was to make sure they are visible and I can manage them from PowerShell. So permissions don’t appear to be an issue.

Attempting to add a group via the Control Panel I get the message “No workflows are assigned to current manager”.

Skype Response Groups No Workflows are assigned to current manager

Now that’s cryptic, why does the Control Panel think I am a Response Group Manager?

A quick check in Active Directory Group Membership for my account shows that I am a member of CSAdministrator BUT am also a member of CSResponseGroupManager.

 

Response Group Manager

I am certainly not supposed to be an RGS Manager.

Solution

 The CSResponseGroupManager group only allows access to manage groups that a user has been specifically assigned too. Removing my account from this group corrected the situation and I was able to manage all RGS as expected.
If a user was assigned as the group manager, then ONLY that particular group would be visible in the Control Panel.

RGS – Hours of Business & Holiday sets

20 Tuesday Nov 2012

Posted by in Holiday Lists, Powershell Scripts, Preset Schedule, Quick Reference Guide, Response Groups, RGS, Workflows

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Response Groups – Creating Workflows


Both the option to add a preset hour schedule and holiday sets are greyed out until they are added from Lync Server Management Shell.

This is done as follows:


Defining Business hours as a Preset Schedule

*/Service Desk$a = New-csRgsTimeRange -Name “Service Desk Business Hours” -OpenTime “7:45” -CloseTime “17:00”

New-CsRgsHoursOfBusiness -Parent “ApplicationServer:” -Name “Service Desk Business Hours” -MondayHours1 $a -TuesdayHours1 $a -WednesdayHours1 $a -ThursdayHours1 $a -FridayHours1 $a

*/Lexel Business hours


$b = New-csRgsTimeRange -Name “Lexel Business Hours” -OpenTime “8:29” -CloseTime “17:05”

New-CsRgsHoursOfBusiness -Parent “ApplicationServer:” -Name “Lexel Business Hours” -MondayHours1 $b -TuesdayHours1 $b -WednesdayHours1 $b -ThursdayHours1 $b -FridayHours1 $b


Defining Standard Holiday Lists

$a = New-CsRgsHoliday -Name “New Year’s Day” -StartDate “1/1/2013 12:00AM” -EndDate “2/1/2013 12:00AM”
$b = New-CsRgsHoliday -Name “Day after New Year” -StartDate “2/1/2013 12:00AM” -EndDate “3/1/2013 12:00AM”
$c = New-CsRgsHoliday -Name “Auckland Anniversary” -StartDate “28/1/2013 12:00AM” -EndDate “29/1/2013 12:00AM”
$d = New-CsRgsHoliday -Name “Waitangi Day” -StartDate “6/2/2013 12:00AM” -EndDate “7/2/2013 12:00AM”
$e = New-CsRgsHoliday -Name “Good Friday” -StartDate “29/3/2013 12:00AM” -EndDate “30/3/2013 12:00AM”
$f = New-CsRgsHoliday -Name “Easter Monday” -StartDate “1/4/2013 12:00AM” -EndDate “2/4/2013 12:00AM”
$g = New-CsRgsHoliday -Name “Anzac Day” -StartDate “25/4/2013 12:00AM” -EndDate “26/4/2013 12:00AM”
$h = New-CsRgsHoliday -Name “Queens Birthday” -StartDate “3/6/2013 12:00AM” -EndDate “4/6/2013 12:00AM”
$i = New-CsRgsHoliday -Name “Labour Day” -StartDate “28/10/2013 12:00AM” -EndDate “29/10/2013 12:00AM”
$j = New-CsRgsHoliday -Name “Xmas Day” -StartDate “25/12/2013 12:00AM” -EndDate “26/12/2013 12:00AM”
$k = New-CsRgsHoliday -Name “Boxing Day” -StartDate “26/12/2013 12:00AM” -EndDate “27/12/2013 12:00AM”

New-CsRgsHolidaySet -Parent “ApplicationServer:lxlls2013fe.lexel.local” -Name “2013 Holidays” -HolidayList($a,$b,$c,$d,$e,$f,$g,$H,$i,$j,$k)

Thanks to Jamie Schwinn at WaveFormatin for a really cool tool called “Lync Holiday Set Editor” managing holidays has become alot less painful. Beers on me Jamie! Look me up if you ever in NZ 🙂