Monitoring Reports – Configuration showing more than one monitoring reports entry


Occasionally I come across deployments where some interesting things have happened. This is an oldie but certainly something I come across from time to time.Multiple Reporting Server entries

Problem

When expanding the “View Monitoring reports” link from within the Lync\SkypefB Control Panel, more than one Monitoring Reports Service is found.

Looking at the configuration in Lync\SkypefB Server Management Shell, you will notice 2 identities. One of these is valid and another, well..perhaps a botched attempt at deploying monitoring reports.Get-CsReportingConfiguration

Solution

Basically we need to identify which of these entries is valid and which needs to be SQL Reporting Services brokenremoved. Once we know that, we can safely remove the stale entry.

To find out which entry is in use simply click on the link and see where it takes you.

My first link goes nowhere.

Now to test the other entry.SQL Reporting Services OKThat’s more like it. So now that I know which is valid and which is not, its time to remove the culprit. This is done in PowerShell as follows:

Remove-CsReportingConfiguration -Identity <identity of stale reference>

Get-CsReportingConfiguration

Now to check the Lync\Skype4B Control Panel for the Monitoring Reports entries, of
course we need to refresh the Silverlight pane. Skype for Business Control Panel

Since the Reporting Services are loaded into the Control Panel on start up, its best to close the window and open it again.

And Sorted!

Only one entry is now visible in the Control Panel.

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About Paul B

My name is Paul Bloem and I am employed at Lexel Systems in New Zealand as a Principal Consultant for Unified Communications. I have been working on enterprise voice solutions for over 20 years. My first 10 years were spent working for a Telco in South Africa (Telcom SA). This is where all the groundwork happened as I was exposed to just about every aspect of telecommunication you could imagine. I develop an interest in PBX technologies and eventually became the go-to guy. Next, I had a 10 year run at Siemens South Africa, most of my time there was as a Technical Trainer. During this time VoIP hit the world stage, I had the privilege of introducing VoIP both as H.323 and later SIP across the Siemens HiPath 4000 solution stack. In 2008 I immigrated to New Zealand with my newly attained MCSE, I was ready to go where no PBX Techie had gone before. I was employed to explore OCS 2007 and that was pretty much the beginning of the end for me. I have been working on OCS and Lync ever since. My current role focuses exclusively on Lync and associated technologies.. That includes pre-sales, consulting, architecture and design, training and support. I even get to play in the development space from time to time - focus on play ;-) I was nominated as a Microsoft VTSP for Lync early in 2013 and also awarded Microsoft's MVP award for Lync in 2014.
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