Monthly Archives: August 2013

MS-Diagnostic ID reference page

MS-Diagnostic ID reference page Diagnostic ID Reason Potential Resolution 23 Call failed to establish due to a media connectivity failure when one endpoint is internal and the other is remote This could indicate a network error or Audio/Video Edge service connectivity … Continue reading

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Finding PSTN Call Route used

Often times I have needed to check the Voice Routing to determine that the call is matched to the correct policies and routes and subsequently the correct gateway.Looking into a simple PSTN call in OCSLogger simply search for 101 Progress … Continue reading

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Troubleshooting: Lync on Prem – UM in Cloud

Got asked to solve an issue where Voicemail for users in a Lync onprem, UM in cloud environment had mysteriously stopped working. The FE event log had this to say Running Lync Traces showed the following Followed by the Error … Continue reading

Posted in Event ID 44009, O365 UM, UM in Cloud | Leave a comment