ABS Updates take too long

GAL or Server Based Search?

There is always going to be that one person that gets annoyed with how long it takes before the AB is updated with new information from AD…

There are some great blogs on how to speed up the process of Updating the GAL.
Lync will query AD based on the CsUserReplicationConfiguration – ReplicationCycleInterval. By default this is set to 1 minute.

The ABService will then look for updates in the RTC Database based on CsAddressBookConfiguration – SynchronizePollingInterval (default set to 5 minutes)

The Lync Client in turn will Download the updated AD Files triggered at login and initiated by a random time between 1 – 30 minutes. This can be forced to immediate with the RegKey GALInitialDownloadDelay set to 0

The problem is that once the Client is actually running it needs to keep checking for updates. This is done by another random timer between 1 – 60 minutes…Aargghh!!

If you want “Real Time” AddressBook responses you will have to move away from using the GAL and instead query the Lync Server via Web directly.

Chang the CsClientPolicy – AddressBookAvailability to WebSearchOnly (default is WebSearchAndFileDownload)

Set-CsClientPolicy -AddressBookAvailability WebSearchOnly

Rebooted the client to load the new Client Policy, checked in configuration information which now states under Gal or Server based Search: Server Based Search

Once the change has been made you will notice that the Lync User no longer gets the error that the Address Book is updating and search results may be affected as the query is directly to the Lync Web Services.

If a user has had a number change BOTH the old and new number shows on the user drop down list for dialing, HOWEVER only the OLD number shows on the Contact Card until the 1:30 AM Sync has run…

Go figure….


About Paul B

My name is Paul Bloem and I am employed at Lexel Systems in New Zealand as a Principal Consultant for Unified Communications. I have been working on enterprise voice solutions for over 20 years. My first 10 years were spent working for a Telco in South Africa (Telcom SA). This is where all the groundwork happened as I was exposed to just about every aspect of telecommunication you could imagine. I develop an interest in PBX technologies and eventually became the go-to guy. Next, I had a 10 year run at Siemens South Africa, most of my time there was as a Technical Trainer. During this time VoIP hit the world stage, I had the privilege of introducing VoIP both as H.323 and later SIP across the Siemens HiPath 4000 solution stack. In 2008 I immigrated to New Zealand with my newly attained MCSE, I was ready to go where no PBX Techie had gone before. I was employed to explore OCS 2007 and that was pretty much the beginning of the end for me. I have been working on OCS and Lync ever since. My current role focuses exclusively on Lync and associated technologies.. That includes pre-sales, consulting, architecture and design, training and support. I even get to play in the development space from time to time - focus on play ;-) I was nominated as a Microsoft VTSP for Lync early in 2013 and also awarded Microsoft's MVP award for Lync in 2014.
This entry was posted in ABS, ABServer, Address Book, AddressBook Service, CsClientPolicy, GAL, WebSearch. Bookmark the permalink.

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