Voicemail Escape

What is Voicemail Escape?

When a user configures simultaneous ringing to a cell phone, a caller will typically be routed to the user’s cell phone voice mail if the cell phone is turned off, out of battery power, or out of range.
With Microsoft Lync Server 2013, users can opt to have calls routed to their UM voice mail.
A timer can be configured, and if the call is answered by the carrier’s voice mail within the range of time defined, Lync Server 2013 will disconnect from the carrier’s voice mail system (and the user’s cell voice mail), while the user’s remaining endpoints in the corporate system continue to ring. This way, the caller is automatically routed to the user’s corporate voice mail.

How to configure Voicemail Escape?

Like all good Lync features…from Lync Server Management Shell cmdlet

Either as a User Policy

Set-CsVoicePolicy UserVoicePolicy -EnableVoiceMailEscapeTimer $true – PSTNVoicemailEscapeTimer 2000     (time in milliseconds, default 15000 max 8000)

In other words if the call is answered within 2000 milliseconds then drop it, not perfect but a good start – I’ll give this one a good review before making any more comments 😉


About Paul B

My name is Paul Bloem and I am employed at Lexel Systems in New Zealand as a Principal Consultant for Unified Communications. I have been working on enterprise voice solutions for over 20 years. My first 10 years were spent working for a Telco in South Africa (Telcom SA). This is where all the groundwork happened as I was exposed to just about every aspect of telecommunication you could imagine. I develop an interest in PBX technologies and eventually became the go-to guy. Next, I had a 10 year run at Siemens South Africa, most of my time there was as a Technical Trainer. During this time VoIP hit the world stage, I had the privilege of introducing VoIP both as H.323 and later SIP across the Siemens HiPath 4000 solution stack. In 2008 I immigrated to New Zealand with my newly attained MCSE, I was ready to go where no PBX Techie had gone before. I was employed to explore OCS 2007 and that was pretty much the beginning of the end for me. I have been working on OCS and Lync ever since. My current role focuses exclusively on Lync and associated technologies.. That includes pre-sales, consulting, architecture and design, training and support. I even get to play in the development space from time to time - focus on play ;-) I was nominated as a Microsoft VTSP for Lync early in 2013 and also awarded Microsoft's MVP award for Lync in 2014.
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