Whats in the Monitoring Server Reports?

What Monitoring Server DOES Provide

Overall, reports cover pretty much everything you’d want to know about how good a job your Lync Server’s doing. For example, you can find all of this in Monitoring Server reports:

  1. Information about the communication sessions in your organization. That covers VoIP phone calls, IM sessions and conferences.
  2. Endpoint information about each session. IP addresses, connection speeds, which Edge Servers were used, etc.
  3. Quality measurements for the different types of communications you use (SIP calls, video conferencing, etc.).
  4. Activity lists for each user in the organization, by date and/or session type.
  5. Reports on Call Admission Control-restricted sessions.
  6. Summary of (and details on) calls made to Response Group workflows.
  7. Diagnostic reports and troubleshooting information for session failures (including SIP response codes and diagnostic headers).
  8. Server Performance reports:  Shows you which servers have had the most problems, using metrics like packet loss, signal degradation, noise, etc.

And a few more.
Many of the Monitoring Server reports are broken up by type, or medium. For example, one report will tell you about IM sessions, broken down by pool. Another will tell you about VoIP calls in the same pool. A third could provide a summary of all communications in that pool.

What Monitoring Server DOES NOT Provide

  • The content of a phone call, IM session or conference. That’s the job of Archiving Server.
  • Monitoring for the Windows Servers Lync is installed on. It doesn’t cover Windows processes. Use a standard server monitoring tool for that.
  • Non-Lync Server application logging. Use a third-party tracking tool to track activity on these.

Microsoft has a Work Smart guide for Monitoring Server here: Lync Server 2010 Monitoring Server Reports Work Smart Guide – Microsoft Download Center
Plenty of information on each report, what it records, and how to make use of the data.


About Paul B

My name is Paul Bloem and I am employed at Lexel Systems in New Zealand as a Principal Consultant for Unified Communications. I have been working on enterprise voice solutions for over 20 years. My first 10 years were spent working for a Telco in South Africa (Telcom SA). This is where all the groundwork happened as I was exposed to just about every aspect of telecommunication you could imagine. I develop an interest in PBX technologies and eventually became the go-to guy. Next, I had a 10 year run at Siemens South Africa, most of my time there was as a Technical Trainer. During this time VoIP hit the world stage, I had the privilege of introducing VoIP both as H.323 and later SIP across the Siemens HiPath 4000 solution stack. In 2008 I immigrated to New Zealand with my newly attained MCSE, I was ready to go where no PBX Techie had gone before. I was employed to explore OCS 2007 and that was pretty much the beginning of the end for me. I have been working on OCS and Lync ever since. My current role focuses exclusively on Lync and associated technologies.. That includes pre-sales, consulting, architecture and design, training and support. I even get to play in the development space from time to time - focus on play ;-) I was nominated as a Microsoft VTSP for Lync early in 2013 and also awarded Microsoft's MVP award for Lync in 2014.
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