Monthly Archives: November 2012

Lync AntiVirus recommendations

To prevent Antivirus scanners from interfering with the operation of Lync its recommended that certain Lync processes and directories are excluded from the scan locations. This is recommended for each Lync Server role. Lync Server 2010 Processes to exclude from … Continue reading

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RGS – Hours of Business & Holiday sets

Response Groups – Creating Workflows Both the option to add a preset hour schedule and holiday sets are greyed out until they are added from Lync Server Management Shell. This is done as follows: Defining Business hours as a Preset … Continue reading

Posted in Holiday Lists, Preset Schedule, Quick Reference Guide, Response Groups, RGS, Workflows | 1 Comment

Least Cost Routing

The Environment A single Lync Deployment with two sites (with PSTN connectivity at each). One in Melbourne (Australia), the Other in Auckland (New Zealand).  The Goal When users homed to Melbourne call New Zealand numbers breakout to PSTN must be … Continue reading

Posted in LCR, Lync Call Routing, PSTN Breakout | Leave a comment